Digital public services & public sector automation | Inpute

public sector

Digitally transform your public sector systems

with intelligent automation

Intelligent automation tried & tested
by the public sector

“Inpute’s solution has transformed our data processing operation for the better. The system is now more flexible and robust. We were impressed with the quality of the product and the support provided by the Inpute team. The project was delivered on time and within budget.”
John O'Reilly
IT Corporate Systems, Central Statistics Office
“This has been a huge benefit to staff in the Intreo offices because they don’t have to manually key in those kinds of volumes anymore. I’ve no doubt that it’s improved morale because people have been moved off to do more rewarding work, and it’s also a better, faster system for the customers themselves.”
Eoin Fleming
Department of Social Protection
“We chose Inpute because of their experience and because they could provide a full solution; a one-stop shop… it has proven to be a very good value-for-money solution.”
Pat Hubbard
IC project manager, Revenue Commissioners
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See our public sector case studies

Public sector solutions
to enhance citizen services

Dated solutions and experiences can create friction between public sector organisations and the citizens they serve. Intelligent automation can help to automate labour intensive and mundane work creating operational efficiencies for your team.

Our public sector solutions are built to integrate with legacy technology, delivering streamlined workflows and enhanced self-service capabilities, without turning your infrastructure upside-down.

Application processing

Whether you're dealing with complex forms, diverse application types, or a high volume of submissions, our solutions are tailored to enhance efficiency and accuracy. Free up valuable resources within your team and ensure a seamless application process for your end users.

Our solutions use the latest automation technologies to process applications with speed and precision and route this information to application handlers for processing.

Key benefits:

  • Quicker application processing for end users
  • Reduced likelihood of errors
  • End to end visibility across the entire application process

Claims management

From complex insurance cases to financial disputes, our claims processing solutions empower your team to focus on what matters. By automating your claims handling process, we can help you to more easily process and validate claims, ensure rapid case resolutions and minimize errors.

Our solutions use the latest data capture and workflow technologies to automate the extraction of information from documents, images and other physical assets with speed and precision and then route this information to claim handlers for processing

Case management

A modern case management solution allows a company to seamlessly collect and organise customer service interactions that happen on any channel. Our case management systems make it easy for your people to track each case to resolution with a complete view of all the information they need to complete their work.

Using our technology, you can process claims and other customer-facing activities in a single platform, helping your people to manage cases more effectively and make better business decisions.

Key benefits
  • Increased user productivity, freeing up your people
  • Automated case routing and personalised self-service leading to quicker resolutions
  • End-to-end monitoring and transparency in a single dashboard

Contract Management

Manage the full contract lifecycle for your vendors, clients or employees using our contract management solution. By integrating eSignatures, we can help to further accelerate the signing process for all your critical documentation.

Our automated tools help you manage contracts from initial request to expiration and renewal, making it easy to manage these relationships at a lower administrative cost. Turn this administrative task into a value-added capability. 

Key benefits
  • Automated contract routing with ability to sign via secure e-signature
  • End-to-end monitoring and transparency of contract status to remove bottlenecks
  • Automated notifications and actions when contracts are due to expire

Intelligent document processing

Intelligent Document Processing (IDP) applies artificial intelligence and machine learning techniques to process structured, semi-structured, and unstructured documents. It can read and process content in documents like a human, eliminating the need for manual entry and associated errors.

IDP is scalable and can be trained to process one document type (for example: invoices) or it can be trained to ingest 100 different document types (invoices, claims, bank statement, onboarding, receipt, etc.) and process thousands of documents per minute.

Key benefits
  • Skilled reading and data extraction saving employee time
  • Line-item data verification reducing data entry errors
  • Scalability

Digital mailroom

Centralise postal mail, email, fax and other communications into a single digital location regardless of physical location.

Our digital mailroom solution uses intelligent automation to route communications to the appropriate individuals and departments. No more emails getting lost in individuals’ mailboxes.

Key benefits
  • Digital records of physical mail assets
  • Consolidated communication histories for clients and vendors
  • Faster routing of internal communications


Whether you're contending with intricate forms, varied application types, or a substantial influx of submissions, eForms can help to provide a seamless application process for end users. Our eForms solutions expedite the processing of applications with remarkable speed and accuracy. The processed information is then directed to application handlers for swift and efficient processing.

Key benefits:
  • Accelerated application processing for end users
  • Lower risk of errors through data validation rules
  • Comprehensive visibility throughout the entire application process

Invoice processing & approval

Take the stress out of invoice processing and approvals. Our intelligent automation solutions streamline the accounts payable and receivable processes for our customers. Our invoice processing solutions speed up the entire accounts payable and receivable lifecycle and reduce the potential for human errors.

From data validation to invoice matching to queries from vendors, your business can set up custom business rules to simplify the payment of suppliers. We make it easy to send invoices and track their status so that you spend less time chasing outstanding payments. And we unlock further efficiencies through automated integrations with your sales order processing systems and CRM.

Key benefits
  • Improved efficiency and accuracy of invoice processing
  • Tighter control of your debtor book and quicker collections
  • Payment discounts via early supplier payment
  • Self service potential for your customers and suppliers

Procure -to-pay (P2P) automation

Automate the entire procurement lifecycle. Our P2P automation suite eliminates manual data entry while streamlining even the most complex transactions.

Our integrated platform makes it easy to assign roles and set approval limits down to the employee level. Create customisable business rules to facilitate faster approvals and better decision-making. 

Key benefits
  • Improved transparency, accountability, and accuracy
  • Better procurement data to inform financial planning
  • Accelerated approval processes

Records management

Centralised records management consolidates business data to facilitate easier access and reduce the time and expense of tracking down documents and other information.

Our solutions seamlessly integrate with your existing IT environment and create one single repository for content, across multiple departments and functions. We make it easy to get records into the hands of the right people—while also supporting compliance through secure storage and streamlined auditing.

Key benefits
  • Centralised document storage with enhanced GDPR and security compliance
  • Provides multi-user, version controlled access to up-to-date records which are version controlled
  • Eliminates physical storage costs and time wasted searching for information

Aidan Mullin - Inpute

“Even when public sector organisations are eager to transform their existing IT systems, budgeting and other resource constraints can limit the scale of this innovation. At Inpute, we’re able to work within those limitations by identifying best-fit technologies that can integrate into existing systems and push your performance to the next level.”

Aidan Mullin


Public Sector Automation Expert, Inpute

Customertrack record Best-in-class partner technology Humanexpertise Specialists in automating business processes Skilled incomplex integration

Public sector automation that helps you perform at your best

Over the past 25 years of business we have implemented hundreds of automation solution. We can help to transform processes for public sector clients, maximising productivity and improving customer service outcomes. Our goal is to help your organisation perform at its best by making processes more efficient, accurate and cost effective.

More about the Inpute difference

Automated capture and validation of over 500k forms per week

for the Department of Social Protection

“I’ve no doubt that it’s improved morale because people have been moved off to do more rewarding work, and it’s also a better, faster system for the customers themselves.”

Eoin Fleming | Dept. of Social Protection
Read our client success story
Automated data capture

Technology partners we work with to create a digital public sector

Compared to other industries, public sector organisations face unique technology needs and challenges. From government compliance considerations to integrations with legacy infrastructure, our pre-vetted automation solutions are designed to harmonise with your IT systems, helping your people work at their best.

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More on public sector automation technologies we use:

Public sector automation insights & resources

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