Enhance your customer experience through automated, data-driven customer communications management. Our solutions make it easy for your people to personalise customer engagement across multiple channels including letter, email, SMS, social messaging, and more.
Today’s customers expect responsive communications from organisations, and they want the flexibility to connect and interact across any number of physical and digital channels. When conversations aren’t integrated and tracked across these channels, it can lead to frustrated customers, communication errors, and inefficient performance for sales and other teams.
It’s time to put an end to missteps in your customer communications. Our CCM solutions consolidate communications into a centralised interface while making it easy to interact with customers through their preferred channel. Our experts help you to automate the delivery of frequently created communications to elevate your communications game.
A modern case management solution allows a company to seamlessly collect and organise customer service interactions that happen on any channel. Our case management systems make it easy for your people to track each case to resolution with a complete view of all the information they need to complete their work.
When your organisation is able to automate and integrate communications tasks, your marketing and sales people can spend more of their time understanding and addressing the needs of your customers. As an integrated systems provider, we reduce the time and effort it takes to create individually customised content, making it easy to ‘personalise’ at scale.
Find out how our CCM solution can expand your customer service capabilities while enhancing the quality of your communications. Connect with our CCM experts to test-drive our customer experience solutions.
At Inpute, we understand the challenge of attempting to deliver personalised customer communications at scale. Our partnership with Hyland takes the manual labour out of these communications, delivering best-in-class intelligent automation solutions aligned with your organisation’s communication needs and goals.
Innovation shouldn’t just unlock new efficiencies and capabilities for your business. It should also help your people reach a flow state where they can perform at their highest level, all of the time. We believe hard work should be easy to achieve, and we bring this mindset into each of our client relationships.