Industries

Automation for the Public Sector

Inpute helps government departments, agencies, councils and semi-state bodies in Ireland automate the forms, applications, correspondence and records behind public services. Trusted by the Department of Social Protection, Revenue, the CSO, ESB and An Post.

Public sector

Trusted by the Irish public sector

The challenge

What challenges do public sector organisations face?

Public sector organisations are expected to deliver faster, more digital services, often with tight budgets and legacy systems that can’t simply be replaced.

01

High volumes of manual data entry

Staff key in data from paper and digital forms by hand, slowing services and introducing errors.

02

Legacy systems that can’t be replaced

Core systems are often too embedded or too costly to replace, so new tools have to work around them.

03

Records spread across shared drives and email

Documents sit in different systems and offices, making them slow to find and hard to manage consistently.

04

FOI, GDPR and audit obligations

FOI requests, GDPR, the National Archives Act and Comptroller and Auditor General audits all depend on finding the right document quickly and proving who accessed it.

How we help

How does Inpute help public sector organisations?

Inpute helps government departments, agencies, councils and semi-state bodies in Ireland automate the forms, applications, correspondence and records behind public services.

Our solutions integrate with existing and legacy systems, so you can improve services and meet your compliance obligations without replacing your core infrastructure.

Inpute helps government departments process high volumes of forms and applications automatically. Data is captured and validated on arrival, then routed to the right team, so staff no longer key in information by hand.

The Department of Social Protection uses Inpute to capture and validate over 500,000 forms a week.

Key benefits

  • High-volume form processing without manual keying
  • Faster, more consistent service for citizens
  • Staff freed for more rewarding work
Talk to a public sector expert

Inpute’s solution has transformed our data processing operation for the better. The system is now more flexible and robust. We were impressed with the quality of the product and the support provided by the Inpute team. The project was delivered on time and within budget.

John O’Reilly, IT Corporate Systems, Central Statistics Office

Client success

Proven results

See our public sector case studies
Department of Social Protection
500k+forms captured and validated automatically every week

This has been a huge benefit to staff in the Intreo offices because they don’t have to manually key in those kinds of volumes anymore. I’ve no doubt that it’s improved morale because people have been moved off to do more rewarding work, and it’s also a better, faster system for the customers themselves.

Eoin Fleming, Department of Social Protection
Read our client success story
19_vi_01_Department of Social Protection

Which technology partners does Inpute work with?

Inpute is a strategic partner of ABBYY, Microsoft, M-Files and Hyland, and remains vendor-neutral, so we choose best-fit technology that integrates with your existing systems, meets public sector compliance requirements and fits your budget.

See all technology partners
ABBYY Logo - BlackMicrosoft_logo_(2012)Hyland Logom-files_black

Frequently asked questions

Inpute works with government departments, agencies, councils and semi-state bodies in Ireland. Clients include the Department of Social Protection, Revenue, the CSO and Cork County Council.

Yes. Inpute’s solutions are built to integrate with existing and legacy systems, so you can automate processes without replacing your core infrastructure.

Inpute puts records into a governed system where documents are classified automatically, retention rules are applied consistently and every access or change is logged, so documents can be found quickly for FOI requests, investigations and C&AG audits.

Documents are stored securely, access is controlled by role, retention rules are applied automatically and every action is logged. Inpute is ISO 27001 certified.

Yes. The Department of Social Protection uses Inpute to capture and validate over 500,000 forms a week.

Inpute identifies best-fit technologies that integrate with your existing systems, and usually starts with one high-volume process, so you see results before scaling up.

Inpute has more than 25 years of experience with Irish government and semi-state organisations. We are vendor-neutral, our teams are based in Ireland with low staff turnover, and we deliver the full programme, from discovery through implementation and support.

See what automation could do for your organisation

Get in touch for a free, no-obligation conversation about your forms, applications and records processes.